This page will be frequently updated with the most current information about the Town’s COVID-19 response including service updates, information and resources, and press releases and other communications sent to date.
Town Leaders are actively engaged in monitoring COVID-19 developments through direct contact with their governmental partners at the State and Federal levels and are planning and acting accordingly pursuant to the best information and advice from national, state and county public health experts and officials.
In light of recent federal and state health and safety guidance, the Town, by a unanimous resolution of the Town Council upon a special meeting called by the Mayor on March 17, 2020, has implemented an action plan to protect the health and safety of citizens and employees, effective immediately. Mayor Bien-Willner also issued a proclamation on March 17, 2020 that corresponds with the declarations of emergency by the President of the United States and the Governor of the State of Arizona to ensure that public health and safety are preserved and that the best practices from health experts are continually being followed until we emerge from this current situation together. Along with the other preventative measures explained in the links below, "social distancing" and restricting social gatherings to 10 persons or less are to be observed in the Town of Paradise Valley.
In order to ensure the health and welfare of our citizens and our employees, Paradise Valley Town Hall in-person services are being curtailed in accordance with State, Federal and local recommendations regarding COVID-19 effective Tuesday, March 17, 2020. The Town’s intention is to continue to provide as many services as possible while having our employees work remotely.
The Mayor and Town Council, the Town Manager and key personnel are meeting and reviewing COVID-19 response recommendations and requirements constantly. We will post updates here as information changes.
Rest assured that all critical Town services, including specifically Police, Fire, and ambulance services will remain ongoing and intact, although with some additional safety protocols to protect first responder and citizen safety at all times. Please continue to use non-emergency numbers for any situations that do not require emergency attention.
Click below for more information on service modifications or call 480-948-7411.
- BUILDING & ENGINEERING PERMITS
- CODE ENFORCEMENT
- COMMUNITY ROOM
- MUNICIPAL COURT
- POLICE DEPARTMENT
- POST OFFICE
- PUBLIC MEETING PARTICIPATION
- PUBLIC WORKS
- SPECIAL EVENT PERMITS
- UTILITY SERVICES
In response to AZ’s declared state of emergency and to minimize the spread of Covid-19 the Town is adjusting our practices to only receive Building and Engineering Permit Applications and associated fees electronically. While our facilities are closed to the public we are operating, reviewing plans, performing inspections, and working 7AM to 4PM Monday through Friday. Please reach out to us if you need any assistance and we will be glad to help you through this temporary process change.
Please submit Building and Engineering Permit Applications, plans, and all supporting documentation via email at email@example.com. If you are submitting a large file please use a file sharing software to submit your plans. If you have any questions please contact the Building Safety Department at 480-348-3692 or the Engineering Department at 480-348-3636.
The Town is currently accepting payment via Credit Card by phone and a 3% fee will apply. Any redline resubmittals must be completely scanned and emailed to us for review. If you have approved plans waiting for pickup, please contact us to arrange for pickup and payment.
The Code Enforcement Department is responsible for investigating complaints and code violations including:
- Rights of way
- Safety Ordinances
- Washes (maintenance and illicit discharge of pollutants)
Pursuant to CDC guidelines limiting gatherings of people and the Governor’s Stay at Home Executive Order, the Community Room is closed until further notice.
You may schedule inspections and view results via our website. You must have a valid permit number to use both the telephone and web systems. Both systems use inspection numbers, which can be obtained here (PDF) for easy reference. More information may be viewed here.
If you have any problems attempting to schedule an inspection, you may speak with a Building Services staff member at 480-948-7411.
The Municipal Court will remain open with limited in-person appearances. Court will provide a 30-45 day continuance or telephonic appearance option for all Court matters. Requests can be emailed to firstname.lastname@example.org or faxed to 480-404-7025.
The Police Department will remain fully functional. For in-progress crimes, call 9-1-1. For crimes not in progress, please call the non-emergency line 480-948-7410.
The Town Hall Post Office is close until further notice. The U.S. Postal Service will continue to service the mailboxes in the Town Hall parking lot while the Post Office window is closed. Please visit the Hopi Post Office located at 8730 East Via de Ventura in Scottsdale for all other postal services.
1. View the live stream at https://paradisevalleyaz.legistar.com/Calendar.aspx
(a) Click on Calendar Tab
(b) Look for Town Council meeting (you may have to select it from the dropdown list) and find the meeting date
(c) Click the “In Progress” link in the column titled Video
2. Zoom Conference
(a) Computer: https://zoom.us/j/6678902153
(b) Telephone: 1 669 900 6833 Meeting ID 667 890 2153
3. Submitting questions and comments:
(a) Visit https://paradisevalleyaz.legistar.com/Calendar.aspx, search for the meeting date, and click “eComment”. Locate the agenda item you are interested in and click “Comment” (Please submit comments at least 1 hr prior to meeting)
(b) Email email@example.com (Please submit comments at least 1 hr prior to meeting)
4. Speaking during Call to the Public / Public Hearings
(a) Visit https://paradisevalleyaz.legistar.com/Calendar.aspx, search for the meeting date, and click “eComment”. Locate the agenda item and click “Register to Speak”. Join the meeting by dialing 1 669 900 6833 Meeting ID 667 890 2153
(b) If attending by Zoom Video Conference, click the chat button and enter your name and the agenda item you would like to address
(These meeting participation guidelines are pursuant to Town Council Resolution 2020-08 adopted March 17, 2020.)
During the COVID-19 epidemic, the Public Works Department will continue to perform services and operate on a modified schedule. Our goal is to continue to provide excellent customer service to our Town residents during this epidemic. Staff will be on site Tuesdays and Thursdays. The remainder of the week, staff will be working remotely. We will be monitoring and returning all phone messages and emails. Be assured any emergency or urgent situation will be addressed immediately. We appreciate your patience during this unprecedented time. To contact the Public Works Department, please call 480-348-3695 and leave a message or you can email Brent Skoglund, Public Works Director, at firstname.lastname@example.org or Jerry Cooper, Public Works Superintendent, at email@example.com.
In accordance with the CDC’s recommendation to not meet in groups of 10 or more, the Town has temporarily suspended issuance of all Special Event Permits until further notice. This decision will be re-evaluated weekly as guidelines are updated by the CDC.
As always, the Town of Paradise Valley is here for our Municipal Utility customers. The Finance Department is observing the CDC’s recommendations for social distancing with employees working offsite most days. Finance staff is setup to receive calls, when offsite, and take your payments over the phone by calling Catherine at 480-348-3518. Emails may be sent to her as well at firstname.lastname@example.org. You may also make payments directly online with Xpress Bill Pay at www.xpressbillpay.com.
Information and Resources Regarding COVID-19 and the Outbreak:
In order to keep the public continuously aware of best practices and current information, the Town is supplying links to key public health resources as follows – please continue to do your part to reduce spread, including as stated in the President Trump’s March 16, 2020 guidelines:
Arizona Department of Health Services (COVID-19 updated daily at 9:00 am PDT)
For Information on Paradise Valley’s COVID-19 Response contact: email@example.com or 480-948-7411.
For Emergency Services, Call 9-1-1
COVID-19 Hotline - Just Dial 2-1-1
A new statewide COVID-19 Hotline has been launched in partnership between the Office of Arizona Governor Doug Ducey, the Arizona Department of Economic Security and the Arizona Department of Health Services, Crisis Response Network and 2-1-1 Arizona. The Hotline will offer an entry point to field questions and concerns from Arizona residents about the Coronavirus pandemic and trained specialists will respond to calls in English and Spanish. The line will also provide important information, including:
- How to prepare for and prevent Coronavirus spread
- Testing information for COVID-19
- What populations are at higher risk from the Coronavirus
- What to do if you get sick
- Coronavirus and animals
- A list of websites with accurate, reliable and up-to-date information
- Information on food, housing and financial assistance