This page will be frequently updated with the most current information about the Town’s COVID-19 response including service updates, information and resources, and press releases and other  communications sent to date.


Town Hall, including Post Office, is closed to the public until further notice.  Please call or email departments directly for service or contact the main email or telephone line to be directed to the correct department. 

Town Leaders are actively engaged in monitoring COVID-19 developments through direct contact with their governmental partners at the State and Federal levels and are planning and acting accordingly pursuant to the best information and advice from national, state and county public health experts and officials.

In light of recent federal and state health and safety guidance, the Town, by a unanimous resolution of the Town Council upon a special meeting called by the Mayor on March 17, 2020, has implemented an action plan to protect the health and safety of citizens and employees, effective immediately. Mayor Bien-Willner also issued a proclamation on March 17, 2020 that corresponds with the declarations of emergency by the President of the United States and the Governor of the State of Arizona to ensure that public health and safety are preserved and that the best practices from health experts are continually being followed until we emerge from this current situation together.  Along with the other preventative measures explained in the links below, "social distancing" and restricting social gatherings to 10 persons or less are to be observed in the Town of Paradise Valley.


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Images - Town of Paradise Valley Services

In order to ensure the health and welfare of our citizens and our employees, Paradise Valley Town Hall in-person services are being curtailed in accordance with State, Federal and local recommendations regarding COVID-19 effective Tuesday, March 17, 2020. The Town’s intention is to continue to provide as many services as possible while having our employees work remotely. 

The Mayor and Town Council, the Town Manager and key personnel are meeting and reviewing COVID-19 response recommendations and requirements constantly. We will post updates here as information changes.

Rest assured that all critical Town services, including specifically Police, Fire, and ambulance services will remain ongoing and intact, although with some additional safety protocols to protect first responder and citizen safety at all times.  Please continue to use non-emergency numbers for any situations that do not require emergency attention.

Click below for more information on service modifications or call 480-948-7411.


In response to AZ’s declared state of emergency and to minimize the spread of Covid-19 the Town is adjusting our practices to only receive Building and Engineering Permit Applications and associated fees electronically. While our facilities are closed to the public we are operating, reviewing plans, performing inspections, and working 7AM to 4PM Monday through Friday. Please reach out to us if you need any assistance and we will be glad to help you through this temporary process change.

Please submit Building and Engineering Permit Applications, plans, and all supporting documentation via email at If you are submitting a large file please use a file sharing software to submit your plans. If you have any questions please contact the Building Safety Department at 480-348-3692 or the Engineering Department at 480-348-3636.

The Town is currently accepting payment via Credit Card by phone and a 3% fee will apply. Any redline resubmittals must be completely scanned and emailed to us for review. If you have approved plans waiting for pickup, please contact us to arrange for pickup and payment.

Information and Resources Regarding COVID-19 and the Outbreak:

In order to keep the public continuously aware of best practices and current information, the Town is supplying links to key public health resources as follows – please continue to do your part to reduce spread, including as stated in the President Trump’s March 16, 2020 guidelines

Centers for Disease Control (CDC) Coronavirus/COVID-19 

Arizona Department of Health Services  (COVID-19 updated daily at 9:00 am PDT) 

Maricopa County Public Health Department Coronavirus/COVID-19 

World Health Organization Coronavirus/COVID-19 Information 

Centers for Disease Control (CDC) Coughing and Sneezing Etiquette Website 

Centers for Disease Control (CDC) Proper Handwashing Information 

For Information on Paradise Valley’s COVID-19 Response contact: or 480-948-7411.

For Emergency Services, Call 9-1-1

COVID-19 Hotline - Just Dial 2-1-1

A new statewide COVID-19 Hotline has been launched in partnership between the Office of Arizona Governor Doug Ducey, the Arizona Department of Economic Security and the Arizona Department of Health Services, Crisis Response Network and 2-1-1 Arizona.  The Hotline will offer an entry point to field questions and concerns from Arizona residents about the Coronavirus pandemic and trained specialists will respond to calls in English and Spanish. The line will also provide important information, including:

  • How to prepare for and prevent Coronavirus spread
  • Testing information for COVID-19
  • What populations are at higher risk from the Coronavirus
  • What to do if you get sick
  • Coronavirus and animals
  • A list of websites with accurate, reliable and up-to-date information
  • Information on food, housing and financial assistance