This page will be frequently updated with the most current information about the Town’s COVID-19 response including service updates, information and resources, and press releases and other  communications sent to date.

UPDATE - January 7, 2022: Paradise Valley Returns to Phase 1 of Its Reopening Plan 

As a result of limited staffing due to illness and in order to ensure the health and welfare of our citizens, employees, and customers, the Town has reactivated Phase One COVID-19 protocols.

Phase One means in-person services are being curtailed in accordance with State, Federal and Local recommendations regarding COVID-19 effective January 5, 2022. We will continue to offer services online , by phone, or in-person by appointment only. The building closure will be reassessed in two weeks.

The Police Department and Post Office remain open. Public meetings will continue to be held remotely. Meeting agendas include instructions for public participation.

UPDATE - August 12, 2021: Paradise Valley Returns to Phase 2 of Its Reopening Action Plan

Because of the increase in COVID-19 cases in Arizona and in Maricopa County, the Town of Paradise Valley municipal buildings will remain open, but return to Phase 2 protocols including:

  • Employees must wear masks unless seated at their desks
  • The public is encouraged to wear masks while in any of the municipal buildings
  • Public counters to remain open with strict social distancing in place
  • Continue online business practices
  • Employees who are not public facing will increase remote work at their discretion and with their supervisor's approval
  • The Community Room and Police Auditorium will remain open, but users must practice social distancing and are       encouraged to wear masks

Read the entire Reopening Action Plan Here

Paradise Valley Municipal Buildings are Open to the Public and Operating Under Phase 3 Protocols

Phase Three Protocols

  • Employees will wear masks at counters and if moving within a building
  • Residents and other visitors are asked to wear masks and respect social distancing signage
  • Town Hall restrooms in the public lobbies of the Court and Police Department are open
  • Community Room is open

Read the entire Reopening Action Plan Here


Town Leaders are actively engaged in monitoring COVID-19 developments through direct contact with their governmental partners at the State and Federal levels and are planning and acting accordingly pursuant to the best information and advice from national, state and county public health experts and officials.

In light of recent federal and state health and safety guidance, the Town, by a unanimous resolution of the Town Council upon a special meeting called by the Mayor on March 17, 2020, has implemented an action plan to protect the health and safety of citizens and employees, effective immediately. Mayor Bien-Willner also issued a proclamation on March 17, 2020 that corresponds with the declarations of emergency by the President of the United States and the Governor of the State of Arizona to ensure that public health and safety are preserved and that the best practices from health experts are continually being followed until we emerge from this current situation together.  Along with the other preventative measures explained in the links below, "social distancing" and restricting social gatherings to 10 persons or less are to be observed in the Town of Paradise Valley.


  1. Stay Connected


Not sure which department you need?  Contact us below and we will connect you with the appropriate department or employee.


The Building and Engineering offices are open to the public.  However, customers are encouraged to continue to submit applications electronically and meet with staff members by phone or video conference.  

Please submit Building and Engineering Permit Applications, plans, and all supporting documentation via email at If you are submitting a large file please use a file sharing software to submit your plans. If you have any questions please contact the Building Safety Department at 480-348-3692 or the Engineering Department at 480-348-3636.

The Town is currently accepting payment via Credit Card by phone and a 3% fee will apply. Any redline resubmittals must be completely scanned and emailed to us for review. If you have approved plans waiting for pickup, please contact us to arrange for pickup and payment.

Information and Resources Regarding COVID-19 and the Outbreak:

In order to keep the public continuously aware of best practices and current information, the Town is supplying links to key public health resources as follows – please continue to do your part to reduce spread, including as stated in the President Trump’s March 16, 2020 guidelines

Centers for Disease Control (CDC) Coronavirus/COVID-19 

Arizona Department of Health Services  (COVID-19 updated daily at 9:00 am PDT) 

Maricopa County Public Health Department Coronavirus/COVID-19 

World Health Organization Coronavirus/COVID-19 Information 

Centers for Disease Control (CDC) Coughing and Sneezing Etiquette Website 

Centers for Disease Control (CDC) Proper Handwashing Information 

For Information on Paradise Valley’s COVID-19 Response contact: or 480-948-7411.

For Emergency Services, Call 9-1-1

COVID-19 Hotline - Just Dial 2-1-1

A new statewide COVID-19 Hotline has been launched in partnership between the Office of Arizona Governor Doug Ducey, the Arizona Department of Economic Security and the Arizona Department of Health Services, Crisis Response Network and 2-1-1 Arizona.  The Hotline will offer an entry point to field questions and concerns from Arizona residents about the Coronavirus pandemic and trained specialists will respond to calls in English and Spanish. The line will also provide important information, including:

  • How to prepare for and prevent Coronavirus spread
  • Testing information for COVID-19
  • What populations are at higher risk from the Coronavirus
  • What to do if you get sick
  • Coronavirus and animals
  • A list of websites with accurate, reliable and up-to-date information
  • Information on food, housing and financial assistance