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Alarm Monitoring

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1. How do I cancel an active alarm?

To cancel an alarm and avoid false alarm assessments of $100 per occurrence, please contact the Paradise Valley Police Department at (480) 948-7410 immediately upon accidental activation, day or night.

2. What is a "false alarm"?

A false alarm is defined by the Town Code as an activation of an alarm system that results in a public safety personnel dispatch to premises where the alarm system is activated, with no evidence at the premises of a crime or emergency, as emergency is determined by public safety personnel. An activation resulting in a criminal report will not be counted as a false alarm.

3. Do I have to register my home alarm system?

§4-3-18 of the Town Code requires all alarm systems operating within the Town limits be permitted, and renewed annually. Applications for Alarm User permits will be mailed to residents with known alarm systems no later than Mar 1st, 2010.

4. How do I register my alarm system?

To register your alarm system, complete the Alarm User Permit application you received from your alarm installer or retrieved when you visit the Town Hall Complex. Submit the application with a check or money order to:

Town of Paradise Valley
Alarm Division
6401 E Lincoln Dr
Paradise Valley, AZ 85253

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Building

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1. How soon can I get an inspection?

If scheduled before 3:00 pm, an inspection will occur the next business day.

2. What is the turnaround time on plan revision?

Turnaround is 15 business days or less.

3. Is PEX tubing allowed for water lines?

Yes, but not underslab unless sleeved.

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Code Enforcement

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1. What do I do with ownership information when I file a complaint?

Verify the mailing address is current and correct.

2. How do I control mosquito larvae?

Use larvae-eating fish or oil-based chemicals.

3. How do I get my neighbor to clean their yard when the property is an LLC?

The responsible party will need to be located for property maintenance.

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Engineering

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1. What is the typical height of a building for hillside?

It usually varies, but the maximum height of a hillside building is 24 feet.

2. Where is existing sewer located?

For a specific location, speak with Bill Mead (480 348-3529) or Richard Edwards (480 348-3528) at the Town Hall to find out where sewer is located.

3. Is outdoor lighting allowed on hillside lots?

No, outdoor lights are restricted. Minimal amounts are allowed for safety purposes. Contact Bill Mead (480 348-3529) to find out how this is determined.

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Fire Service

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1. Does my new home need a fire sprinkler system?

Yes. Everything except a gazebo needs a fire sprinkler.

2. When are inspections done?

Inspections are done on Wednesdays.

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Mosquitoes & West Nile Virus

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1. Where are the breeding grounds for mosquitoes?

• Tin cans


• Old tires


• Decorative ponds and fountains


• Bird baths


• Horse troughs


• Overgrown ditches


• Urban lakes


• Unmaintained swimming pools


• Open septic tanks


• Sewage and industrial waste ponds


• Irrigation or rainwater that ponds for more than three days


• Over-irrigated or poorly leveled yards and pastures


• Tail-water ponds


• Desert ponds


• Stock tanks


• Backed up washes and flood control drainage areas

Mosquitoes are active during the nighttime hours, indoors, and outdoors.

2. What are some ways to prevent mosquitoes from breeding?

• Clear debris from property - wet leaves, yard waste, and other trash can be a breeding ground


• Eliminate pools of stagnant water


• Keep swimming pools treated and circulating


• Check and eliminate places that accumulate water


• Keep fountains operating or drain the water


• Repair leaky pipes and outside faucets


• Empty water from outdoor containers, old tires, tarps, and unused swimming pools


• Turn outdoor buckets and containers upside down to prevent water form accumulating


• Install yellow light bulbs in outdoor lamps - mosquitoes are not attracted to yellow light


• Limit outdoor activity after sunset - mosquitoes are most active at night


• Repair window screens - these are effective barriers against mosquitoes entering the home


• Keep doors closed


• Use insecticides sparingly and carefully - read label instructions carefully


• Wear insect repellents

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Municipal Court

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1. How do I sign up for Defensive Driving School?

Call National Safety Council at (602) 222-3360 or sign up online.

2. Can I make a payment by phone and use a credit card?

No. Payments must be cash, check, or money order and paid in person at Paradise Valley Municipal Court (6401 E Lincoln Drive Paradise Valley, AZ 85253) or via mail.

3. Who do I contact to ask about the photo citations?

You can call the Redflex help desk at (480) 847-2338.

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Planning

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1. What is my property zoned?

View the Town's Zoning Map.

2. Can I split my property?

Minimum lot size and width is determined by the property's zoning. Depending on the number of lots you want to create, you may be required to apply for a Lot Split or Subdivision Plat. Contact the Planning staff at (480) 348-3693 for more information on this subject.

3. What if I am unable to meet a development standard like height or setback?

Property owners may apply for a variance from a certain development standard from the Board of Adjustment. Variances are granted based on property hardships such as topography, unusual lot size or configuration, or location. Contact the Planning staff at (480) 348-3693 for more information on this subject.

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Police

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1. How do I find out about employment in the Police Department?

For more information regarding employment and qualifications for becoming a police officer, contact Kevin Volpe at (480) 348-3577 or email

At this time we are not hiring. To become certified as a police officer in the state of Arizona, you will need to visit the AZPost website.

2. Where can I obtain fingerprinting services?

The Police Department offers fingerprinting services to Town residents only. This service is provided on Wednesdays between 3:00 pm - 3:30 pm. A valid ID is required, and the cost is $5 per card.

Official fingerprint cards must be provided.

3. Where can I get Police records and reports?

Fill out a Public Records Request form. Police Reports are $10 each (exact change - cash, check, or money order), and may be requested by phone (480 948-7418) or mail (6433 E Lincoln Dr Paradise Valley, AZ 85253).

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Public Works

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1. Who do I contact to find out about times and locations of maintenance projects within the Town?

Contact the Public Works Director, Andrew Cooper at (480) 348-3573 or email.

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Town Attorney

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1. Does the Town Attorney's Office give legal advice to residents?

No. The Town Attorney’s Office does not represent individuals in private legal matters nor do they give legal advice to residents. Attorneys in the Office represent the Town’s elected officials and staff, Town departments, and the Town’s independent boards and commissions. Please seek legal advice from a private attorney.

2. Does the Town enforce CC&Rs (covenants, conditions, and restrictions)?

No. CC&Rs are contracts between private third parties. The Town is not a party to the CC&Rs and has no enforcement authority.

3. Who do I contact about a photo radar ticket I received?

The Town Attorney's Office does not handle civil traffic offenses. Please contact the Paradise Valley Municipal Court at (480) 948-7620 for information.

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Town Clerk

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1. How do I obtain public records?

Public records may be viewed at Town Hall (6401 E Lincoln Dr Paradise Valley, AZ 85253) during business hours, 8:00 am - 5:00 pm, Monday - Friday.

2. How do I register to vote?

You may register to vote online at Service Arizona.

3. Do I need a business license?

The Town requires a business license if the primary business location is physically located within the Town of Paradise Valley. Business Licensing & Services

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Town Manager

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1. How do I contact the Mayor and Council?

The Mayor and Council do not have offices at Town Hall. You may contact them directly using the contact information on the Mayor and Council web page. Mayor & Town Council

2. How do I know when the Town Council will discuss an item?

The Town Council meets on the second and fourth Thursdays of every month except in November and December when they are held on the first and third Thursdays. Meeting agendas and the corresponding reports are posted on the website approximately one week before the meeting. Agendas are subject to change so please verify meeting start times and the order of items prior to the meeting date at (480) 948-7411 or view our Events Calendar.

3. How do I get involved in Town Committees?

There are a number of volunteer opportunities for Town residents. You may sign up to receive email notices when vacancies occur on Town committees by clicking on the Notify Me Signup button on the homepage. Notify Me

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Utility Billing

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1. Can I pay my utility bill online or over the phone with a credit card?

No. The Town does not accept credit card payments at this time. However, you may pay using online bill pay through your banking institution or sign up for ACH direct debit.

2. Can I make advance payments?

Yes. Advance payments will be applied to future bills.

3. How is my sewer bill calculated?

Every year the sewer user charge is recalculated based on 90% of the average monthly indoor and outdoor water consumption for the preceding consecutive months of December, January, February, and March (excluding the month of greatest consumption). Rates are set by the Town Council and may be found in the Master Fee Schedule.